1.9 allan o 5 - Gwael
1.9 Ansawdd gwasanaeth
2.0 Ansawdd staff
1.7 Gwerth am arian
O 10 adolygiadau gan ddefnyddwyr
3 Hanson Street
020 7580 3113
ydych chi'n berchen neu'n rheoli busnes hwn?
Hawliiwch a gwella'r proffil hwn i ychwanegu lluniau, cysylltiadau, oriau agor a llawer, llawer mwy
Mae eich barn o bwys
Darllenwch cyn gadael Canllaw Gofal Da
Ydy eich teulu wedi defnyddio gwasanaethau'r asiantaeth nani hyn? Os felly, cael eich dweud heddiw ...
Chwilio am asiantaeth nani lleol?
Os ydych yn archwilio opsiynau lleol, gadewch eich
cyfeiriad e-bost a byddwn yn cysylltu â chi pan fyddwch chi mewn
sefyllfa i ysgrifennu adolygiad.
Ydych chi'n rheoli neu'n berchen Little Ones?
Gallwch wella eich manylion gyda Canllaw Gofal Da heddiw
Mae Canllaw Gofal Da yn lwyfan diduedd i dderbyn adborth gonest gan ddefnyddwyr. Mae gwella eich proffil yn ffordd gost-effeithiol o hyrwyddo eich busnes.
- Lawr lwytho posteri ac offer
- Ychwanegwch luniau a'ch logo
- Ychwanegwch gyswllt a manylion gwefan
- Ysgrifennwch ddisgrifiad cyfeillgar
- Gwella eich manylion chwilio
- Ymateb i adolygiadau cwsmeriaid
Arolygiadau diweddaraf hwn nanny and childcare agency
Short-term views, at a high fee
The agency presents itself as a high-end introducer for multi-lingual staff, carefully selecting the best candidates.
My experience is they do a decent job at selecting good candidates... for the agency, but not always for families. I have the impression that the business' objective is to make money identifying candidates who would occasionally return on the agency's books and generate money again for another family. Little Ones is not looking to fit long-term needs and this is where it is hugely disappointing to pay 18% of the nanny's annual salary in placement fees: I have been introduced to excellent candidates who were only available 6 months, others who were looking for a transitional job. Some nannies also described that they were pressed to accept the positions as they were "fantastic roles" (even though the commute is a bit long, the salary a bit low, the family fit not "fantastic", etc). All this compromises long-term views. It is unfair to base fees on a significant portion of the annual salary and to offer only 3-months' replacement guarantee (I suspect that long-term issues are becoming too visible after that period). If you are ready to pay high fees whenever you need, then go for it, otherwise, let's try another way.
In addition, some consultants do not do a decent job of managing the client relationship (invoice not sent but claimed, candidates not fully vetted) and for the price paid, I would have expected much better stewardship and follow up, not to be given random calls for payment when they are already made.
Adolygwyd gan Geraldine L. ar Jan 30 2017
Nannies stay away from unprofessional agency
I'm writing to complain about a lady called Mila, who I spoke to today and before Christmas.
I've received phone call from her on 22nd of December after I've applied online for a nanny job. She has asked me to come to your office next day for an interview which I couldn't make it due to my work commitments so she has asked if I can do Skype interview around 3 o'clock next day.
As I wasn't sure what's happening at work I said I can't guarantee but I'll be more free after Christmas and New Year. She said that that's fine and that she will send me an email on which I can reply to her about the interview following day. I had some emergency situation at home and also extra hours of babysitting. I forgot to reply to her email and haven't heard from her any more.
Today I called your office again as I have more free time so that I can properly register with your agency.
First lady I spoke to was very polite and helpful and after short conversation she said she will transfer me to Mila.
As soon as Mila started talking to me I was not happy with the tone of her voice which sounded very unprofessional, annoyed and angry.
She was saying I didn't come to see her or call her or didn't reply to her. I've politely apologised and explained the situation. Although, I have calmly apologised about three times she would keep on talking about the fact that she had to wait for me and then she said something really long, so quickly and angrily but I couldn't even understand. I've asked her (politely again) if she can slow down with her speech as I didn't understand what she said in which she answered "Listen!" and then again she was talking about missed Skype appointment and that she had to wait for me.
I didn't think that she would be a right person to help me with the registration or anything else in fact so I just said thank you and I don't want your help anymore.
I found this behaviour very unprofessional and childish and I don't quite understand why would you have somebody with su
Adolygwyd gan Anonymous ar Jan 19 2017
The worst agency we have ever encountered
Absolutely terrible service. The agency were useless, wouldn't send us the nanny references and I couldn't actually trust them with a child's safety again. The nanny completely disregarded our requests, was unsafe with our daughter, anything could have happened. She couldn't get our toddler to sleep - some nights she was up until midnight! She didn't feed her at all some days, she didn't even know how to make boiled eggs!! She left the kitchen a mess most days and didn't follow any of our (written) instructions.
I called and emailed to complain several times and never got a call back. We had to send the nanny home in the end without anyone even calling me back. Wouldn't recommend to anyone!Wouldn't trust to keep a child safe. We did email the email below and no apology or help offered, no refund for the exorbitant fees. Just the offer to find another, useless candidate!!
Adolygwyd gan Anonymous ar Jan 14 2017
This agency charges extremely high fees and their candidates are very low quality. They kept pushing for us as the employer to offer more money beyond what we were comfortable with. After one employee who turned out to be very emotional and the great cook she claimed to be (could only make three dishes well), we had to take them up on the replacement guarantee. After some months the replacement started shouting at our child and acting extremely unprofessional. It appears this agency does not take on board the feedback regarding their candidates and they will try to resell the same poor quality people to other families. Beware!
Adolygwyd gan Anonymous ar Jan 05 2017
I took a day course in Paediatric First Aid with "Little Ones" nanny agency on the 17th of Nov 2016.
I was supposed to recive the certificate at the end of the day but the printer wasn't working.
I wrote to the staff in 3 Hanson Street, London to confirme the sending of the cerificate. No reply.
The next day after 6 days I calld them but only to be told the same thing about the printer being broken.
I wasn't happy about the answer and I tried to understand what it is happening. The member of the staff started to raise the voice and talk over me telling me that I have to "consider myself lucky if I wilI get the cerificate soon".
I hope your calls are monitored.
I complained to a member of the staff in charge of the agency but again no reply.
The agency site hasn't got a Custumer Service contact number, the only person you can talk is the same angry person I talked to.
This is London 2016, I can't accept you can't fix or replace a printer when you run a business!!!
I can't accept your staff has no Custumer Service training!
The email confirming my payment is the contract between me and the agency. The Certificate should have been handed out at the end of the day as is specified in the little print.
It has been 10 days now.
I will seek legal advice.
Adolygwyd gan Anonymous ar Nov 26 2016
We were left incredibly disappointed in the service received from Little Ones. They found us a great nanny who unfortunately felt the role wasn't right for her and left after 5 weeks. We paid an enormous fee (I believe the highest amongst all agencies) to Little Ones to secure her based on their reputation. When it came time to replace the original nanny they were unable to find a suitable replacement within the time frame we needed. We found a replacement ourselves which left us having paid an astronomical sum of money to Little Ones for 5 weeks of work by a nanny. Whilst they owe no refund according to their terms and conditions, I would never recommend this agency. I believe it is possible to find a cheaper agency who will provide more personal attention and actually care for their clients rather than solely focusing on profit with no sense of moral obligation to its clients. Please read their T&Cs very carefully as the fine print will show how easy it is for this agency to take your money with no actual service provided!
Adolygwyd gan Anonymous ar Mar 22 2016
Understanding and professional
Litlle Ones performed a marvelous service for my family. They worked with us to understand our needs and were able to find a nanny with the right personality to live in our home. The first Nanny that was placed with us wasnt quite right but Little Ones quickly found a replacement that was brilliant and has been with us now for two years. We have recommended Little Ones to several other fmailies who have all thanked us for the introduction.
Adolygwyd gan Anonymous ar Mar 18 2014
Comprehensive thorough service
I have used Little Ones for 8 years. They have provided me 3 nannies and 2 housekeepers. Every candidate introduced has been a credit to their company. The service they provide is modern, thorough, efficient, most importantly in accordance with my requests.
Agencies are by and large expensive. Little Ones charge for the service they provide. This is a five star service with true care and consideration for the families they are assisting. Our experience has been positive. The nannies who have worked for us speak highly of the consultants also.
Adolygwyd gan Anonymous ar Mar 12 2014
We paid more than 3000 pounds of fees. The first nanny we were given was completely unfit and we put our kids in danger, we got rid of her after a week. They replaced her by a kind girl but that is completely unable to follow a routine and has no discipline. She even lost our son in an airport while I was taking care of the luggages. When we asked to have another one after only a few weeks, they told us we should pay another fees. You should run away from them, it is a total ripe off!!!!
Adolygwyd gan Anonymous ar Feb 02 2014